Software and automation for service businesses · Hamilton, Ontario
No revenue leaks. Not at 9pm. Not on a Sunday.
Vantello builds practical software for businesses that run on the phone. Our first product answers when you cannot, works out how urgent the job is, takes the details properly, and gets the message to your team. You stay on the job.
Try our fictional HVAC demonstration: Not Real HVAC Co. · (289) 277-7197
Prefer to write? Send an enquiry. For Vantello, call (289) 277-3269.
Our first product
Vantello Voice
A phone line for your business that answers, works out what matters, takes the details, and writes them up so your team can act.
Answers when you cannot
Nights, weekends, and the hours you are already on a job. Callers are told at the start that the call is recorded.
Works out what is wrong, and how urgent it is
The questions are asked in the order that separates a genuine emergency from a job that can wait until Tuesday.
Takes the details properly
The address read back. The callback number confirmed digit by digit. What is wrong, and who is in the building.
Routes the urgent ones, and writes the rest down
Urgent calls are marked and routed to the contact you nominate. The details captured on the call are written up for your team.
Demonstration line
Not Real HVAC Co.
Real Vantello automation. Fictional HVAC company. Hear how a call is taken and what is written down afterwards.
(289) 277-7197This number is only the demonstration. It is not the Vantello business line, and it is not an emergency service. For Vantello, call (289) 277-3269 or send an enquiry.
How it works
One call, start to finish.
This is the sequence the HVAC demonstration line is built to run, and the sequence we configure for a business.
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The call is answered
The caller is told the call is recorded.
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Safety is checked first
Gas, smoke, or anyone unwell, and the intake stops. The caller is directed to call 911.
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Urgency is worked out
A no-heat call in February and a request for a quote are not treated the same way.
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The details are taken
Address read back, callback number confirmed digit by digit, and what is actually wrong.
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Your team gets the message
Urgent calls are routed to the contact you nominate. A written summary of what was captured is prepared for you.
Vantello answers with an automated assistant, not a person. It does not diagnose a fault, quote a price, or promise a time. Those stay with your team.
Who we work with
Call handling shaped around your business.
We confirm what your callers need, what information to collect, and when your team should step in before configuring the service.
Trades
HVAC, plumbing, electrical, roofing and the rest.
Property, facilities and restoration
Buildings that cannot wait until Monday.
Clinics, studios and appointment-led businesses
Where a booking is the whole transaction.
Any owner-run business losing calls after hours
If the phone rings out, it applies.
HVAC is the implementation we have built and tested. For any other business, the call handling is written with you. Vantello does not give clinical, legal, or technical advice on a call.
Where we’re headed
The call is just the beginning.
A callback promised. An update still owed. A customer waiting to hear what happens next. Our vision for Vantello goes beyond answering calls—to help businesses follow through on the work those conversations set in motion.
Keep promises in sight
Help owners keep track of callbacks, customer updates, and outstanding commitments—so they can see what needs attention before it gets forgotten.
Stay connected to the day
Give owners a simpler way to check priorities and follow-ups through a text, with phone access planned further ahead. Less searching for answers. No extra app to manage.
Keep customers in the loop
Help businesses share approved updates when work progresses, plans change, or delays arise—so customers aren’t left chasing answers.
Joshua Mastromattei · Founder, Vantello Inc.
Who’s behind Vantello
Practical software, built from the job in.
I’m Joshua, founder of Vantello in Hamilton, Ontario. I started Vantello to help businesses spend less time managing repetitive work and more time growing.
We’re starting with how businesses handle calls, but the ambition goes further: practical software and automation that make day-to-day operations run better.
Next step
Tell us what your phone does after 6pm.
Call the demo to hear a call handled, or talk to us about your business.
Or send an enquiry. Demo (289) 277-7197 · Vantello (289) 277-3269.